AI for car dealerships and garages that books the service while you work
Nobody in the workshop has a free hand for the phone. The agent books services and MOTs, schedules test drives and calls back leads from car portals.
Colby Motors
AI assistant · with Andrew Bass
AI assistant Colby Motors, this is the virtual assistant. Do you need a workshop appointment?
Yes, I need a service and a brake check. They've been making a strange noise.
AI assistant I have Monday at 8:30 for the service, and I'll add the brake check for the mechanic.
Monday at 8:30 is fine, I'll bring it in.
SMS with your name
COLBYMOTOR
SMS · 15:42
Colby Motors: your service and brake check are booked for Monday at 8:30. To make changes, please call the workshop.
In a workshop, the phone is always in the wrong place
- 01
Greasy hands, ringing phone
The mechanic is under a car, the service desk is handing back keys. The call about a service goes unanswered and the customer tries elsewhere.
- 02
Portal leads nobody calls back
Enquiries from used-car portals arrive at all hours. The salesperson calls back at the end of the day, when the customer has already booked a test drive elsewhere.
- 03
Deadlines customers forget
MOT, service, seasonal tyre change: if you don't remind them, customers notice too late and go wherever has the first free slot.
What AI does for your workshop and showroom
One agent for aftersales, one for sales: each with its own information and questions, and a handover between them when needed.
Services and MOTs in the calendar
It takes the model, registration and work needed, and books the appointment within the service desk hours you've set.
Test drives with qualified buyers
It asks about the model, part-exchange, finance and timing, then books the test drive with a salesperson.
Calling back portal leads
Import contacts from portals or your website and launch a campaign: the agent calls them during permitted hours and retries those who don't answer.
Seasonal campaigns
Tyre changes, MOTs coming due, checks before the holidays: calls or WhatsApp messages to customers who have given consent.
Handover between service and sales
A customer calls about a service and asks about a new car? The workshop agent hands the conversation over to the sales agent.
SMS with your garage's name
Confirmations and reminders by SMS with your business name as sender, and Hetyna's help registering the sender ID in Italy.
Ready buyers go straight to the salesperson
After each sales call AI extracts the model, part-exchange and timing. If the customer is ready to buy, the salesperson gets an email with everything at once.
- 1
Split workshop and showroom
Create one agent for aftersales and one for sales from the templates. Each has its own instructions and information.
- 2
Upload price lists and services
Workshop services, cars in stock, current offers: the agent answers only from what it finds in your documents.
- 3
Start the reminders
Import customers with an MOT or service coming due, choose days and times and launch the campaign. Outcomes show up in the dashboard.
Dealerships and garages
Trigger
Sales call analysed
Showroom agent, inbound and outbound
Step 1
Extract lead details
Model, part-exchange, budget, timing
Step 2
Buying within a month?
Others only get the message
Step 3
Alert the salesperson
Email with lead details and transcript
Step 4
Message the customer
Template: thanks, see you in the showroom
Connects with
- Google Calendar
- WhatsApp Business
- Twilio
- HubSpot
- Salesforce On request
- Webhook
Frequently asked questions
Can the AI book services into our dealer management system?
There's no direct connection to garage or dealer management software. The agent books into Replicer's calendar, which syncs with Google Calendar, and call data can be sent to your system via webhook or REST API.
How do I call back leads from car portals?
Import the contacts into Replicer, by hand or through the API, and start a call campaign. The agent calls on the days and at the times allowed, uses rotating numbers and retries those who don't answer. If it reaches voicemail, it hangs up without leaving a message.
Can it handle both the workshop and sales?
Yes, with two separate agents. The aftersales one knows your workshop services and hours, the sales one your available cars and qualifying questions. During a call one can hand the customer to the other without a callback.
Can I send MOT and tyre change reminders?
Yes, via WhatsApp with approved templates or by SMS with your garage's name as sender. You can also run a call campaign for customers who prefer the phone. Only contact people who have given consent: Replicer records it on every contact.
Are AI sales calls transparent to the customer?
Yes. The agent says it's a virtual assistant at the start of the call, as the EU AI Act requires, and only calls within the hours you set. Anyone who asks to speak to a salesperson is transferred to the showroom number.
More services booked, fewer calls in the workshop
Show us how your workshop and showroom work: we'll set up the agents and your first reminder campaign together.
Guided setup · Human support when you need it