Email automation that sends from your domain
Recaps, document checklists and alerts go out through your SMTP server, with your address as the sender. Replies come back into Replicer, where your team finds them next to WhatsApp messages and missed calls.
Bright Smile Dental
15:42Summary of your call with Bright Smile Dental
Mark Bennett, cleaning on Thursday 14 at 3:30pm. Transcript and recording are in your dashboard.
Your domain as the sender
Sent through your SMTP server, from the address customers know.
Replies in the inbox
Customer replies land in Replicer's shared inbox.
AI that reads and sorts
Classifies incoming emails and pulls out the details your team needs.
Email during the call
The voice agent sends the caller a recap or a list of documents.
Emails from your address, not a platform's
Connect the SMTP server you already use and Replicer sends on your behalf, from your domain. Customers see a sender they know, and your emails stay consistent with the rest of your communication. Set it up once and agents, automations and alerts all use it.
- Your own SMTP server, configured once in the dashboard
- Your business's sender address and name
- The same sender for agents, automations and alerts
Email sending
ConnectedYour SMTP server
smtp.brightsmile.com · port 587 · TLS
Sender
Bright Smile Dental · info at brightsmile.com
Replies in the shared inbox
Customer replies come back into Replicer
Signature and templates
Ready-made texts with contact details
Replies come back to your team's inbox
When a customer replies, the message lands in Replicer's shared inbox, next to WhatsApp conversations and missed calls. Assign each conversation to the right colleague and always know who is handling it.
- Email, WhatsApp and missed calls in a single view
- Conversation assignment to colleagues
- Roles and permissions to decide who sees what
Shared inbox
- GR
Chloe Harris
10:42Great, then I'll confirm Thursday
- LM
Dentalmed Supplies
10:15Re: November materials order
- GR
+44 7700 ••• 921
09:58Missed call, the assistant took a message
- AB
Matthew Cole
09:31Could we move it to Friday morning?
AI sorts your email and alerts the right person
An automation starts on any email received, a keyword or a new contact's first message. AI classifies the request, extracts the data and generates text, then the colleagues you choose get an alert. On calls, the agent emails the caller a recap.
- Triggers on any email, a keyword or a first message
- AI steps to classify, extract data and generate text
- Alerts to the colleagues you choose, with the data already extracted
- Emails to the caller sent by the agent during the call
Incoming email
Trigger
Email received
First message from a new contact
Step 1
Extract data with AI
Name, service requested, urgency
Step 2
Reply with a summary
From your domain, company signature
Step 3
Assign and alert the team
Email to whoever is on duty
Business email automation, connected to voice and WhatsApp
Your emails don't live on their own: they follow a call, answer a message, alert the team. Always from your domain, with no code.
Recap after the call
After a phone consultation, the customer receives the points discussed and the next steps by email.
Document checklists
For an application, a claim or a quote, the email lists what to prepare, so nobody has to dictate it over the phone.
Team alerts
When an urgent request comes in, whoever needs to act gets an email with a summary and the extracted details.
Automatic classification
AI tells quote requests, complaints and admin questions apart, and the flow takes the right path.
Follow-ups days later
With waits of up to 90 days, you can send a reminder, a check-in or a renewal prompt at the right moment.
History of every run
The run history shows which event started each flow and which steps were carried out.
Frequently asked questions
How does email automation work in Replicer?
Connect your SMTP server and decide when to send: during a call through the agent, or in an automation triggered by a call, a message or a schedule. Emails go out from your domain and replies come back into the shared inbox.
Can I use my business email address?
Yes. Emails are sent from your domain through your provider's SMTP server, so the sender is your business address. All you need are the SMTP details, usually found in your email provider's settings.
Where do customer replies go?
Into Replicer's shared inbox, alongside WhatsApp conversations and missed calls. From there you assign them to a colleague or let an automation handle them, classifying them with AI and alerting the right person.
Can the agent send an email during a call?
Yes. If the caller asks for a recap, a document checklist or a link, the voice agent emails it to the address the caller gives, while the conversation is still going. Emails to your own team go out after the call, through an automation.
Is automated email GDPR compliant?
Service emails tied to a customer request, such as recaps and confirmations, differ from promotional messages, which normally require consent. Replicer tracks consent on every contact, and Hetyna, certified ISO/IEC 27001, processes data under the GDPR. What you send, and to whom, remains your call.
Connect your domain and automate your email
Enter your SMTP details, choose when to send and let replies land in your team's inbox.
Guided setup · Human support when you need it