AI customer service with one inbox for voice, WhatsApp and email
The voice agent answers recurring questions from your knowledge base and passes complex cases to your team. WhatsApp, email and missed calls all land in the same shared inbox.
Ledgerly Software
AI assistant · with Paul Grant
AI assistant Ledgerly support, I'm the virtual assistant. What can I help you with today?
My bank feed stopped syncing this morning and I need to reconcile today.
AI assistant That usually means the bank connection needs re-authorizing. I'll email you the steps right now.
Thanks, I'll reply if it's still stuck.
Email from your domain
Ledgerly Software
15:42Summary of your call with Ledgerly Software
Ledgerly: here's how to re-authorize your bank feed and resume syncing. Still stuck? Just reply to this email and our team will help.
Support gets scattered across too many channels
- 01
The same questions all day
How do I reset my password, where's my invoice, why won't it sync: your team answers the same things while complex cases wait.
- 02
Channels that don't talk to each other
A customer messages on WhatsApp, then emails, then calls. Each channel has its own inbox, and nobody sees the full history of the request.
- 03
Peaks you can't absorb
After a release, at month end or during an outage, calls multiply and lines jam exactly when customers are most frustrated.
AI customer service that handles the routine and escalates the rest
Replicer doesn't replace your support team: it takes on repetitive requests across channels and hands over conversations that need a person, with the context already gathered.
Answers from your documentation
Upload manuals, PDF guides, FAQs and web pages: the voice agent answers from your own content, not from generic information.
Multichannel shared inbox
WhatsApp, email and missed calls arrive in the same inbox. Assign each conversation to a colleague, who replies on the right channel.
Escalation to a person
When an issue needs a specialist, the agent transfers the call to your second-line support number and briefs them on the case.
First replies on WhatsApp and email
With automations, AI classifies incoming messages and generates a first reply, while urgent requests are flagged to the team right away.
Email from your own domain
Emails go out from your domain through your own SMTP server, and customer replies come back into Replicer's shared inbox.
Every contact analyzed
Summary, sentiment and outcome for every call, plus dashboards showing how support is trending so you know where to improve your docs.
Automatic triage of incoming messages
Every incoming WhatsApp is read and classified. Blocking issues reach support immediately, and the customer gets an acknowledgment.
- 1
Bring channels together
Connect your support number, WhatsApp Business and support email. From then on, every request lands in a single inbox.
- 2
Build the knowledge base
Import help pages, manuals and the answers your team gives every day. The more complete it is, the more requests the agent resolves on its own.
- 3
Define escalation rules
Decide when to hand over to a person: payment issues, unhappy customers, blocking bugs. The agent follows your rules.
AI customer service
Trigger
WhatsApp message
Every new customer message
Step 1
Classify the request
Technical, billing or sales
Step 2
Blocking issue?
Customer can't get work done
Step 3
Alert the on-call engineer
Email with the message and contact
Step 4
Acknowledge the request
Free text: an engineer will reply shortly
Frequently asked questions
Can AI customer service replace my support team?
No, and it isn't designed to. It handles repetitive questions and first contact, gathers the details and passes cases that need expertise to your team. Your people work on real problems instead of answering the same questions over and over.
Which channels does AI customer service cover?
A voice agent answers the phone. WhatsApp and email arrive in the shared inbox, where you reply yourself or set up automations that classify messages and generate AI replies. Missed calls show up in the same inbox.
Does it integrate with Zendesk or Intercom?
Zendesk and Intercom can be connected on request through Composio. Alternatively, you can send conversation data to your help desk via webhook or REST API. There are no native integrations with ticketing software.
How is customer data handled under GDPR?
Replicer is a product of Hetyna, an Italian company with ISO 27001 certification. Data is processed in line with GDPR, call recording can be turned off, and consent is managed directly on each contact record.
Which languages does the agent speak?
You can set up agents in 17 languages and choose from around 600 natural voices. If you serve customers abroad, create one agent per language, answering from your knowledge base.
Bring order to your customer service
See how to unite phone, WhatsApp and email in one inbox, with AI taking care of the repetitive work.
Guided setup · Human support when you need it