AI automations without a line of code
A visual builder to decide what happens when a call ends, a message arrives or a set time comes round. Messages, AI steps, conditions and waits snap together as blocks, and you test them before switching on.
Confirm after the call
Trigger
Call finished
Outcome: answered · Reception agent
Step 1
Extract data with AI
Name, treatment, preferred date
Step 2
Appointment booked?
Yes: confirm · No: alert the team
Step 3
Confirm on WhatsApp
Approved template, practice name
Step 4
Alert the front desk
Email with summary and transcript
Triggers on real events
Calls, WhatsApp and email messages, incoming webhooks and schedules.
Built-in AI steps
Generate text, extract data and classify requests inside the flow.
Waits of up to 90 days
For reminders, periodic recalls and check-ins weeks later.
Versions and history
Test changes, publish them and review every run.
The flow starts when something happens
A call that has ended or been analysed, filtered by agent, direction and outcome. A WhatsApp message or email, optionally only with a keyword or on first contact. A webhook from your website, a schedule or a manual start.
- Call ended or analysed, filtered by agent, direction and outcome
- Outcomes: answered, no answer, voicemail, failed
- WhatsApp or email: any message, a keyword or a first message
- Incoming webhook, hourly, daily or weekly schedule, or manual start
When the automation starts
Call finished or analysed
Filter by agent, direction and outcome
WhatsApp or email received
Any message, a keyword or the first message
Inbound webhook
From forms, business software and other apps
Schedule
Hourly, daily or weekly
Manual start
Whenever you choose, for tests or edge cases
Messages, AI and conditions as building blocks
Every step is a block: WhatsApp with a template or free text, SMS, email, team alerts and AI steps that generate, extract or classify. Conditions and waits decide what happens and when. If the 24-hour WhatsApp window has closed, a dedicated branch takes over.
- WhatsApp by template or free text, with a branch for a closed window
- SMS from an alphanumeric sender and email from your domain
- AI steps: generate, extract, classify
- Conditions, waits of up to 90 days, team alerts and an end step
What the automation can do
Send a WhatsApp message
Approved template or free text within 24 hours
Send an SMS
With your business name as the sender
Send an email or alert the team
From your domain, to contacts or chosen colleagues
Generate, extract or classify with AI
Summaries, structured data, categories
Conditions and waits
Different branches and pauses of up to 90 days
Edit, test and switch on safely
You work on a draft while the live automation keeps running its published version. Test runs use the draft and simulate sending, so nobody receives anything. The run history shows every step, and the number of active automations depends on your plan.
- Published versions, with the option to restore an earlier one
- Test runs on the draft, with simulated sending
- Run history with the outcome of every step
- Active automations according to your plan
Run history
Version 7Confirm after the call
Completed · 5 steps · 2.1 s
Confirm after the call
Completed · branch: no answer
Test run
Sample data · no messages sent
Version 7 published
Added a 2-day wait before the callback
AI business process automation, no code required
A few examples of flows you can build with the available blocks, starting from events that already happen every day in your business.
Unanswered call
If a campaign can't reach a contact, an SMS under your name goes out inviting them to call the office back.
Periodic recall
After an appointment, a 90-day wait and then a WhatsApp template reminding the customer to book their next check-up.
Request triage
An incoming email is classified by AI: complaints trigger an immediate team alert with a summary and the customer's details.
New lead from your website
Your website form sends the data to a webhook: the contact gets a WhatsApp template and sales gets an alert with the extracted details.
Recap after a consultation
When the call ends, AI extracts the key points and the customer gets an email listing the documents to prepare.
First WhatsApp message
When a new contact writes for the first time, AI generates a welcome reply and your team gets a heads-up.
Frequently asked questions
What are Replicer's AI automations?
They're flows that start from an event, such as a call ending or a message arriving, and run a series of steps: sending WhatsApp, SMS or email, alerting your team, or using AI to generate text, extract data or classify requests. You build them in a visual editor, without code.
Can an automation call a customer or book an appointment?
No. Automations handle messages, AI steps, conditions, waits and alerts. Calls and bookings are the voice agent's job: during the conversation it checks availability, books and can update connected apps such as HubSpot. The automation takes over afterwards, for example with confirmations and reminders.
Can I connect automations to my other tools?
Yes, inbound: a webhook can start a flow from your website, a contact form or your business software. To write data into other tools, use the agent's in-call tools, such as webhooks and apps connected through Composio, or Replicer's REST API.
How many automations can I switch on?
It depends on your plan: each plan includes a number of active automations. You can prepare and test flows, then switch on the ones you need within your plan's limit. Details are on the pricing page.
How do I test an automation before switching it on?
A test run starts the draft with sample data, such as a recent call or a message, and simulates sending, so nobody receives anything. Each publish creates a new version, and the run history shows which steps ran for every start and with what result.
Build your first AI automation
Start from an event you know well, such as a finished call, and add steps one at a time. Test it before switching it on.
Guided setup · Human support when you need it