The AI switchboard that answers everyone, even after hours
It answers every call, works out what the caller needs, handles routine questions and sends only the calls that need a person to reception. After hours, it takes a message and alerts your team.
Harper & Lane Accountants
AI assistant · with Daniel Reed
AI assistant Good morning, Harper & Lane. I'm the firm's virtual assistant. How can I help?
I've got a new hire starting Monday and I need to speak to someone in payroll. It's urgent.
AI assistant Understood, that needs setting up before day one. I'll put you through to reception and brief them now.
Great, I'll hold.
Email from your domain
Harper & Lane Accountants
15:42Summary of your call with Harper & Lane Accountants
Harper & Lane: to set up Monday's new hire, please send us their ID, tax details and bank information for payroll.
What happens today when the phone rings
- 01
Reception turns into a help desk
Whoever picks up spends the day repeating opening hours, directions and paperwork lists, while their own work piles up on the desk.
- 02
Missed calls at lunch and after six
The phone rings when nobody is around. Many callers hang up without leaving a voicemail, and the next morning you have no idea who tried to reach you.
- 03
Sticky notes instead of messages
A colleague finds a note with no number or no reason, calls back without context, and the client has to explain everything again.
What Replicer's AI phone system does
A voice agent that knows your business and follows your rules: what to handle on its own, when to transfer, and who should get the message.
Instant answer, day and night
No hold music and no keypad menus: callers say what they need in their own words, and the agent understands even when the request is vague.
Answers from your own information
Opening hours, locations, deadlines, what to bring: the agent answers from a knowledge base you build from your website, PDFs and internal docs.
Transfers with context
When a person is needed, the call goes to the fixed number you choose, such as reception, with a quick brief on who is calling and why.
One agent per department
Run several specialist agents, for example accounts and sales, and let the switchboard hand the conversation to the right one.
Complete messages, not scribbles
Name, number, company and reason are extracted from the call and reach your team with a summary and transcript, ready for a call back.
Evenings, weekends and holidays
When the office is closed, the switchboard stays on: it gives information, takes the message and schedules a call back for the next working day.
After the call, the message reaches the right desk
An automation reviews every call the switchboard handles, identifies the department and alerts the right colleagues with a summary and contact details.
- 1
Pick your number
Buy a new number inside the app, or connect the one you already use through a SIP trunk.
- 2
Describe teams and rules
Start from the receptionist template while the AI assistant helps you define departments, hours, common answers and when to transfer to reception.
- 3
Test, then go live
Call it yourself, review the recording and transcript, fine-tune the answers, then forward your calls to the AI switchboard.
AI switchboard
Trigger
Call ended
Switchboard agent, inbound calls
Step 1
Identify the department
Accounts, payroll or sales
Step 2
Department: accounts
Continue only for this team
Step 3
Alert the accounts team
Email with summary, number and reason
Frequently asked questions
What is an AI switchboard and how does it work?
It's a voice agent that answers your business number instead of a traditional keypad menu. It listens to the request, answers with the information you've given it, transfers to reception when needed and takes a message otherwise. Every call gets a transcript and a summary.
Can an AI switchboard transfer calls to a specific extension?
Transfers go to a fixed number you set, such as reception or the sales office. For other departments, the agent takes a complete message and an automation emails the relevant colleagues. You can also hand the conversation to another, specialist AI agent.
Can I keep my existing phone number?
Yes. Connect your current number through a SIP trunk, or buy a new one in the app and forward your calls to it. Either way, customers keep dialing the number they already know.
Can I use the AI switchboard only outside office hours?
Yes. Forward only evening, weekend or lunchtime calls to the AI switchboard, for example with your current phone system's forwarding rules, and keep reception on the phones during the day.
How much does an AI switchboard cost?
It depends on your call volume and the features you use. Replicer runs on credit-based plans, detailed on the pricing page. If you're not sure where to start, we can help you estimate the right plan for your volumes.
A switchboard that keeps working after closing time
See how the AI switchboard handles a real call and how to adapt it to the teams in your business.
Guided setup · Human support when you need it