The AI answering service that picks up when you can't
When you're in court, on site or with a client, Replicer answers, finds out who is calling and why, books meetings or call backs and sends you a clear summary. You only call back when it matters.
Hillside Property Management
AI assistant · with Laura Bennett
AI assistant Hillside Property, I'm the virtual assistant. Tom is at a residents' meeting right now. Can I help?
I'm at 12 Elm Court, block B. A damp patch has appeared on my bathroom ceiling since this morning.
AI assistant I've logged that with your address. Would a call back from Tom tomorrow at 9 work for you?
Yes, that's perfect. Thank you.
SMS with your name
HILLSIMANAG
SMS · 15:42
Hillside Property: your report about the damp ceiling at 12 Elm Court, block B is logged. Tom will call you tomorrow at 9am.
The phone always rings at the wrong moment
- 01
Answering breaks your focus
A call in the middle of a site visit or a client meeting throws you off. Letting it ring, though, means someone is left without an answer.
- 02
Voicemail isn't enough
Few people leave a message after the beep, and those who do rush their name and number. You're left with audio to replay and decode.
- 03
The end-of-day call back list
By evening you have a list of numbers with no names and no reasons. You can't tell who had a real problem and who just wanted a copy of the meeting minutes.
What your virtual receptionist does for you
It starts from the personal secretary template: you adapt it to your work, your hours and when you're happy to be interrupted, and it follows your instructions on every call.
Messages with the right details
You decide what to collect: name, number, case, urgency. Post-call analysis extracts the data and organizes it, so there's no audio to replay.
Meetings straight into your calendar
It checks your availability and books the meeting in Replicer's calendar, which syncs both ways with Google Calendar.
Scheduled call backs
If the caller needs to speak to you specifically, the agent schedules a call back at a time that suits them, with the reason already noted.
A summary in your inbox
After each call you get an email with the summary, extracted details and outcome. Filter it so you're only alerted about the calls that matter.
Confirmations for the caller
During the call the agent can send a text or an email with the agreed time, your office address or the list of documents to bring.
Urgent calls through, the rest waits
Sales pitches and off-topic calls get a polite answer and don't disturb you. Genuine emergencies are transferred to the number you choose.
A summary for you, a document list for the client
After each call you get a short email summary. If the client asked what to prepare, the list of documents is sent to them automatically.
- 1
Tell it about your work
Add your website, price list or FAQs to the knowledge base and choose what you want to learn from every call. The AI assistant helps you write the instructions.
- 2
Decide when to be disturbed
Set what it handles on its own, which calls go through to your mobile and which become a message or a call back.
- 3
Turn on call forwarding
Forward calls from your number when you're busy or don't answer, or use a new number. From then on, every call gets answered.
AI answering service
Trigger
Answered call
Receptionist agent, outcome: answered
Step 1
Three-line summary
Who called, what they need, how urgent
Step 2
Email the professional
Summary, contact and extracted details
Step 3
Asked for documents?
Extracted field: document request
Step 4
Send the document list
Email from your domain to the client
Frequently asked questions
What's the difference between an AI answering service and voicemail?
Voicemail records a message and waits for you to listen. An AI answering service holds a conversation: it asks questions, answers with your information, books meetings or call backs and sends you a written summary with the key details already extracted.
How do I receive my messages?
Every call appears in Replicer with a summary, transcript and extracted details. With an automation you also get an email, for example only for urgent calls, and the caller can receive a confirmation by WhatsApp or text message.
Can it put urgent calls through to my mobile?
Yes. You set a fixed number, such as your mobile, and describe when the agent should transfer the call. In every other case it takes a message and you call back when you're free.
Is a virtual receptionist worth it for a one-person business?
Yes, it's designed above all for solo professionals and small teams: lawyers, property managers, consultants, surveyors and tradespeople. You set up one agent, shape it around how you work and change it whenever your needs change.
Will callers know they're talking to AI?
Yes. The agent introduces itself as a virtual assistant, as the EU AI Act requires. What callers care about most is being heard straight away instead of ringing out: the voices sound natural and the agent copes well with interruptions.
Stop chasing missed calls
See how to set up your AI answering service and get every message summarized and sorted.
Guided setup · Human support when you need it