An AI receptionist that picks up when you can't
A voice agent that answers with the voice you choose and the facts about your business. It books appointments, takes messages and puts callers through to a person when needed, at any hour and at weekends too.
Northside Auto Care
AI assistant · with Paul Carter
AI assistant Northside Auto Care, good morning. I'm the garage's virtual assistant. How can I help?
I need a service on my Golf. Have you got anything next week?
AI assistant Tuesday at 8:30 is free and the car would be ready by the afternoon. Shall I book it in?
Yes, Tuesday's perfect. I'll drop it off first thing.
WhatsApp confirmation
Northside Auto Care
Business account
Hi Paul, your service at Northside Auto Care is confirmed for Tuesday at 8:30. Please bring your service book along.
15:42
Answers around the clock
Nights, bank holidays and peak hours, with no hold music.
Agents in 17 languages
Create one agent per language: your English agent can hand over to a Spanish one.
Natural conversation
Handles interruptions and can add soft office sound in the background.
Says it's an AI
Introduces itself as a virtual assistant from the first hello, as the EU AI Act asks.
Answers, books and puts callers through
The agent works out what the caller needs and acts on it: it checks the calendar and books the slot, takes a complete message or schedules a callback. When a person is needed, it transfers the call to the number you set, such as reception.
- Appointments in the built-in calendar, synced with Google Calendar
- Transfers to a fixed number, such as reception or the sales office
- Messages with name, number and reason, sent to your team with a summary
- Callbacks scheduled for when the caller would rather be contacted
In-call actions
EnabledBook the appointment
Calendar synced with Google Calendar
Transfer to the front desk
To the internal number you choose
Send an SMS
Address, link or recap
Schedule a callback
On the day and time the caller prefers
Send an email
What to bring, confirmations, directions
Answers with your information, not generic lines
Add your website, text, PDFs, Word documents and PowerPoint decks: the agent uses them to answer questions about opening hours, services, price lists and procedures. When something changes, update the knowledge base and the next call already knows.
- Web pages imported straight from your site's URL
- PDF, DOCX and PPT files, or text you write yourself
- Answers that follow the instructions you give the agent
- Content you update whenever hours or services change
Knowledge base · Reception
Up to date- brightsmile.com24 pages
- Treatment price list 2026.pdf6 pages
- Front desk procedures.docx3 pages
- Opening hours and holidaysText
Do you do teeth whitening? Roughly how much is it?
Yes, professional whitening is done in a single session at the practice. The guide price is in our price list; for an exact quote we start with a first visit. Shall I book one?
Answer based on: Treatment price list 2026.pdf
Every call recorded, transcribed and analysed
Each conversation comes with a recording, a transcript and an AI analysis covering summary, sentiment, outcome and the fields you want extracted, such as name or requested service. Dashboards show how your calls are going. Recording can be switched off.
- A summary and full transcript of every call
- Sentiment and outcome, so you see at a glance how it went
- Custom extracted fields: name, reason, urgency, preferred time
- Recording you can switch off for the whole organisation
Calls
Last 7 days- Handled
- 352
- Bookings
- 118
- Avg. duration
- 2:41
- Booked3:12
Emma Walsh
First visit booked for Monday at 10am
- Callback1:58
+44 7700 ••• 410
Asked about braces pricing, call back
- Cancelled0:47
Paul Green
Cancelled due to flu, slot freed up
Everything your AI receptionist can do
Set up the agent from the dashboard, starting from the receptionist template or with help from the AI assistant. Then decide what it handles alone and when to bring in your team.
Ready-made receptionist template
Start from a template built for greeting callers, sharing information and booking, then tune the tone, rules and greeting to your business.
Voices, accents and ambient sound
Pick from around 600 voices, including regional accents, and add soft office background sound for a more natural call.
Your number or a new one
Get a new number in the dashboard or connect your current one through a SIP trunk, so customers keep calling the number they know.
Hand-off to another agent
When a caller needs another language or department, the agent passes the conversation to a dedicated agent, such as your Spanish one.
SMS and email mid-call
While still on the line, the agent can text the caller your address or email them a recap and the documents to bring.
Connected to your tools
During the call it can look things up in your own systems through a webhook, or update apps connected via Composio, such as HubSpot.
A voice your customers are happy to hear
Hundreds of voices in 17 languages, with regional accents, ambient sound and natural handling of interruptions. Listen to a few of our Italian voices.
Frequently asked questions
What is an AI receptionist and how does it work?
It's software that answers your phone for you with a natural voice. It listens to the request, answers from the information you've given it and takes real action: booking appointments, taking messages, scheduling callbacks or transferring the call to a person. Every conversation then shows up in the dashboard with a transcript and analysis.
Can the AI answer only after hours or when we're busy?
Yes. You can send calls to the assistant all the time, only outside opening hours, or when nobody picks up. This is usually set up with call forwarding on your phone system or with your carrier, and we can help you configure it.
Can AI phone answering transfer calls to a real person?
Yes. You choose a fixed number, such as reception or the sales office, and the agent transfers the call when the request needs a person or the caller asks for one. You can also have it take a message or schedule a callback instead, for example outside office hours.
How much does an AI receptionist cost?
It depends on how many calls you handle. Replicer plans include monthly credits you use for calls and messages, and you can add credits or concurrent calls as your volume grows. Current prices are on the pricing page.
Are calls recorded, and how is the data handled?
Calls can be recorded and transcribed so you can listen back and improve the agent's instructions, and you can switch recording off for your whole organisation. Replicer is built by Hetyna S.r.l., an Italian company certified ISO/IEC 27001, and data is processed under the GDPR.
Put an AI receptionist on your phone line
Create the agent, add your information and connect your number. Book a demo and we'll show you how it would answer your customers.
Guided setup · Human support when you need it