An AI call center that handles high volumes without losing control
Inbound and outbound voice agents, campaigns with concurrent calls, hand-offs between specialist agents and analysis of every conversation. Your team supervises with role-based permissions.
BrightWatt Energy
AI assistant · with Sarah Mitchell
AI assistant BrightWatt Energy, I'm the virtual assistant. Could you give me your customer number, please?
It's 48213. I want to submit a gas meter reading, 02347, then I have a billing question.
AI assistant Reading 02347 received. For your bill, I'll pass you to our billing assistant now.
Okay, I'll hold.
SMS with your name
BRIGHTENERG
SMS · 15:42
BrightWatt Energy: your gas meter reading 02347 has been received and will show on your next bill. Automated text, please do not reply.
Where a traditional call center gets stuck
- 01
Peaks that are hard to staff
Billing deadlines, tariff changes and seasonal campaigns pack calls into a few days. Staffing for the peak is expensive; staffing below it loses contacts.
- 02
Agents stuck on routine work
Meter readings, case status, change of address, duplicate bills: simple requests that tie up your best agents and lengthen queues for real issues.
- 03
Quality measured by sampling
Listening to a handful of random calls doesn't tell you how things really are. You lack consistent data on outcomes, sentiment and contact reasons.
What Replicer's AI call center offers
Tools for teams that manage volume, multiple agents and multiple people: from campaigns on large lists to control over who can see and change what.
Configurable outbound campaigns
Scheduled start, concurrent calls, multiple attempts, rotating caller numbers and calling hours with time zones: all set per campaign.
Specialist agents with hand-off
A front-line agent identifies why the customer is calling and hands the conversation to the right agent, such as billing or technical support.
Escalation to human agents
When a person is needed, the call is transferred to your team's fixed number, with the context the AI agent has already gathered.
Analytics and quality control
Every call has a transcript, summary, sentiment and outcome. Dashboards show how volumes and outcomes are trending, with no random sampling.
Roles, permissions and 2FA
Teams with roles, permissions and two-factor login. Hetyna, the company behind Replicer, is certified to ISO 27001 for information security.
REST API and webhooks
Start calls from your CRM or platform with the public REST API, and let the agent send data to your systems via webhook during the call.
Automatic escalation of critical calls
Supervisors get a summary of calls with negative sentiment as soon as the analysis is ready, with no need to replay the recording.
- 1
Map your flows
We start from your most frequent contact reasons and decide together what to give the AI agents and what stays with your human team.
- 2
Configure agents and numbers
Create an agent for each flow from the available templates, connect your numbers via SIP trunk and define the hand-offs between agents.
- 3
Start with a pilot
Launch one flow or a pilot campaign, track outcomes and sentiment in the dashboards, then extend to the rest of your volume.
AI call center
Trigger
Call analysis ready
All agents, inbound calls
Step 1
Negative sentiment
Unhappy customer or complaint
Step 2
Summary for the supervisor
Reason, request and suggested action
Step 3
Escalate to the team lead
Email with summary and customer details
Connects with
- SIP trunk
- REST API
- Webhook
- HubSpot
- Salesforce On request
- WhatsApp Business
Frequently asked questions
What is an AI call center?
It's a call center where part of the inbound and outbound calls are handled by AI voice agents. Human agents focus on complex cases, while AI covers repetitive requests, campaigns and traffic peaks.
How many calls can a voicebot handle at once?
The number of concurrent calls is set per campaign. For large volumes, we size it with you during setup, based on your lines and the flows you need to handle.
Does it integrate with our CRM or contact center platform?
You can start calls from your platform with the public REST API, and during a call the agent can trigger your webhooks. HubSpot connects through Composio; Salesforce and other CRMs are available on request.
What security guarantees does Replicer offer?
Hetyna, the Italian company behind Replicer, is certified to ISO 27001 for information security and ISO 9001 for quality. Access is managed with roles, permissions and two-factor authentication, and call recording can be switched off.
How much does an AI call center cost?
Cost depends on your conversation volume and the features you use, with credit-based plans described on the pricing page. For high-volume projects, we prepare a tailored proposal after reviewing your flows.
Bring AI into your call center, one flow at a time
Tell us about your volumes and flows, and we'll show you how to set up agents, campaigns and permissions.
Guided setup · Human support when you need it